As an Angies customer, we want your experience to be a pleasant and convenient one. We also feel that having the right information at your fingertips helps to make the entire purchasing process run a little more smoothly. Below we have provided information for you to read over and consider at your leisure.

If you decide that you are interested in ordering an item, you should select the correct fitting, size, colour and quantity (not all items have all of these options). Due to the wide range of European brands featured in the collections, sizing can vary. If you are unsure as to which size to order or wish to know more about the garments, please contact us on 01395 443117 (Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile) between 10am and 4pm, Monday to Saturday, who will be happy to answer any questions that you may have.

Delivery

Stock Permitting orders are usually despatched within 24 hours. All orders are subject to our acceptance. When you submit an order via our website you will receive a confirmatory e-mail within 24 hours as an acknowledgement of your order. This e-mail does not constitute acceptance of the order by us. Acceptance of your order and the formation of the contract between you and us will take place when we despatch the goods to you.

UK postal delivery is by Royal Mail and there are two options, Standard Delivery – £4.99. Delivery is usually within 3-5 working days. Next Day Delivery – £9.99. Delivery is guaranteed by 1pm the following day (Monday to Friday) and a signature is required on receipt. . For security reasons your first order must be sent to your registered address. From your second order, however, if you wish your parcel to be sent to a different address, simply click “Add new address” on the checkout page and follow the instructions given.

For all orders outside the UK then the postal charge will vary depending on delivery address and weight.

We will make every effort to deliver within the stated time but we will not be liable for any loss caused to you by late delivery. When your parcel arrives, you must check the contents against the Advice Note. If there is any discrepancy, please call 01395 443117 (Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile) immediately or contact us through the website.

We want you to be absolutely satisfied with your purchase. If for any reason you want to return goods to us you may do so within 14 days from the date of receipt of the goods. The goods must be unworn, in their original packaging and complete with swing tickets and labels intact and attached. Please allow up to 3 weeks once you have returned your parcel for the refund to be credited. Your parcel will contain an Advice Note listing the contents. Simply decide which is the most appropriate reason code on the back of the advice note and then enter this code alongside the product you are returning. This will help us to improve our quality control when we examine the returned goods. It is ESSENTIAL that you return this Advice Note with your returns parcel. Our Home Approval period is 14 days from receipt. Returns of goods made by you outside this period, or otherwise not in accordance with our returns policy, may not be accepted by us for refund and may be returned by us to you at your expense. Our home approval and returns policy is an additional safeguard for you. It is in addition to and does not affect or amend your statutory rights as a consumer which rights remain unaffected by this policy.

If you require a replacement or exchange item, simply enter its details on the Order Form attached to the Advice Note with your Credit Card details if necessary OR telephone our us on 01395 443117(Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile) (Please do NOT do both or you may receive the order twice).

If, after purchase, you feel that any product fails to give reasonable wear due to either defective workmanship or materials or is otherwise not of satisfactory quality, please return it to us with your complaint in writing and we will investigate your complaint. It is our policy to offer a replacement, repair, or refund of all or part of the purchase price wherever possible. This extra guarantee is an additional consumer safeguard for our customers and is in addition to, and does not affect or amend, your statutory rights which remain in full force and effect.

These regulations provide you with further protection in certain circumstances. Under the Consumer Protection (Distance Selling) Regulations 2000 you also have a right to cancel your order for any product. The regulations do not apply to products made to your personal specifications (or otherwise personalised) or which, by reason of their nature, cannot be returned or are products that are liable to deteriorate or expire rapidly, or are audio and video recordings and computer software that you have unsealed or used. Further details of your rights under these regulations will accompany the delivery. Your statutory right to return goods under the regulations may be exercised up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery. If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the products that you do not wish to keep to us (at your own cost, unless the products were substitute goods which we selected for you). You must take reasonable care of the goods. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we make for collecting the goods (including courier fees) if you do not return them at your own cost.

Please Note

The deduction of carriage costs we will make in such circumstances will not exceed the cost of the post and packaging charge made when you ordered the goods.

When returning goods within our 14-day approval period or in accordance with your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000, via the Post Office, please use the original packaging and tape a ‘Returns’ label over your name and address on the Parcel, then seal the Parcel. It is imperative you obtain a Certificate of Posting from the Post Office, which should be kept in a safe place, as this will be required in the event any returned parcels should go astray. This will contain a unique reference number, which should be quoted in the event of a query. Please see the ‘Payment Options’ section for the correct payment procedure. If you don’t have your advice note, simply write down the item number(s) on a piece of paper along with your reason for returning and your name, address and personal account number and enclose it with the goods. We are not liable for loss of goods consigned to us in the post and we can only claim against the Post Office in the event you can produce a certificate of posting. Failure to produce a Certificate of posting or a receipt from your courier when a parcel has gone astray will mean we will not be able to make a refund. If you are returning goods that have been paid for by credit or debit card, the refund will be made directly to your card. Your statutory rights remain unaffected by this policy.

If you need to contact us, for any reason or to make a formal complaint you can do so by the following means: By Post To: Angies, 12 High Street, Budleigh Salterton Devon, EX9 6LQ. By Telephone To:01395 443117( Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile) Online: See our Contact Us Data Protection Angies (“We” and “Us”), will use your personal information to fulfil your order, process your payments, and administer your account. It may also be used by Us to send you further offers We think may be of interest to you. Provided you have already consented (by not ticking the opt-out box when you opened your Angies account) We may contact you for marketing purposes by mail, telephone, email, text message or otherwise If you do not wish to be contacted or wish to access the personal data we hold relating to you or you wish to exercise any of your other statutory rights under the Data Protection Act 1998, please contact the Data Protection Compliance Officer at Griffin House, 40 Lever Street, Manchester, M60 6ES. There is a fee for subject access to your data, which is currently £10. Any statutory change in this fee will be advised to you at the point of application. If you would like to change your mailing preferences in terms of being mailed by Angies, please call us on 01395 443117 (Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile) or write to us at: Griffin House, 40 Lever Street, Manchester, M60 6ES. Registered in England.

Every item is described as accurately as possible and represents excellent value for money. While we make every effort to ensure that all prices and descriptions on our website are accurate, errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details and offer you the opportunity to either re-confirm or cancel your order. If we are unable to contact you we may treat the order as cancelled. The correct price will be confirmed to you in the Advice Note enclosed with the goods on delivery. If the correct price shown on your Advice Note is higher than the price displayed on the website at the time you placed your order, you may of course cancel the order and return the goods within our home approval policy. The goods and services featured on this website are only available to persons resident in the UK and we will not accept orders from outside the UK. All products and services are subject to availability and may be withdrawn at any time. All orders are accepted on the condition that English Law and the exclusive jurisdiction of the English Courts applies to all such accepted orders. All orders are subject to our acceptance. When you submit an order via our website you will immediately receive a confirmatory e-mail as an acknowledgment of your order. This e-mail does not constitute acceptance of the order by us. Acceptance of your order and the formation of the contract between you and us will take place when we dispatch the goods to you.

As well as all these areas you can buy a gift voucher which will make a wonderful present and these can be used as tender in our store. A fabulous gift at any time of year.